Privacy Policy

Last updated: July 2026 (draft)

This Privacy Policy describes what information More Than Gates ("MTG", "we", "us") collects through the customer portal, scheduling, estimating, and billing services (the "Services"), and how we use it.

1. Information we collect

• Contact info — name, phone number, email, and service address, provided when you request service or a general contractor sets up an account.
• Property and job details — the gate systems and equipment at your property, service history, photos taken during a visit (before/after, parts evidence), and notes tied to a job.
• Billing information — invoices, payment status, and — when you pay by card through our payment processor — payment confirmation. We do not store full card numbers ourselves.
• Communications — texts, calls, and portal messages between you and MTG, including call recordings where disclosed (see Section 4).
• Usage data — basic technical data (device/browser type, IP address) needed to operate the portal securely.

2. How we use it

We use your information to schedule and perform service, communicate about your jobs (arrival windows, parts approvals, invoices), bill and collect payment, honor warranty coverage, and improve our service. We do not sell your personal information.

3. Text messages (SMS)

We send transactional texts (scheduling, parts-approval requests, invoice notices, sign-in links) as part of providing the Services to an account tied to an active or recent job — these don't require a separate marketing opt-in. We only send promotional or marketing texts to numbers that have opted in through the portal sign-in screen or at booking; you can withdraw that opt-in at any time by replying STOP or through your portal account. Message and data rates may apply.

4. Phone calls and recording

Calls to our office lines may be recorded for quality and training purposes; where recording occurs, our greeting discloses it before the call is recorded, consistent with the notice requirements of the states we operate in. See docs/reference/legal-notes.md in our engineering documentation for the exact disclosure script used on our phone system.

5. Who we share it with

We share information with the vendors that help us run the Services: our telephony/SMS provider (to send texts and calls), our accounting platform (to invoice and collect payment), and our cloud hosting provider (to store data). We share it with these vendors only as needed to provide the Services, not for their own marketing. We may disclose information if required by law.

6. How long we keep it

We retain job history, warranty records, and billing records for as long as needed to honor warranty coverage, maintain accurate books, and meet legal/tax retention requirements. You may ask us to delete contact-level information not tied to an active warranty or unresolved invoice by contacting our office.

7. Your choices

• Opt out of marketing texts anytime (reply STOP, or the portal consent control).
• Ask what information we have on file for you by contacting our office.
• Ask us to correct inaccurate contact or property information.

8. Security

We use industry-standard measures (encrypted connections, hashed credentials, access-scoped accounts) to protect the information in the Services. No system is perfectly secure, but we take reasonable steps to protect your data.

9. Changes to this Policy

We may update this Policy as the Services change. Material changes will be reflected here with an updated date.

10. Contact

Questions about this Policy or your information? Contact our office through the phone number or email on your invoice or portal account.

Reminder: this entire document is a draft pending attorney review and is not yet a final privacy commitment.